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Job Title
Client Liaison Officer
Employment Type
Full Time
3 to 5 years
R11999 to R12000
Job Published
11 May 2022
Job Reference No.

Job Description

Desired Experience & Qualification

  • Gr 12/ Matric
  • Proficient computer literacy on MS Work, MS Excel, MS Outlook, MS Power Point, design software and company related software systems
  • Marketing Diploma/ business administration diploma on NQF level #5 or equivalent in a Sales/ Service related industry preferable
  • Experience within a customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.

Duties & Responsibilities

  • Comprehensive understanding of the laundry/ production process
  • Comprehensive understanding of services/ products that the company delivers
  • Comprehensive understanding of the supply and demand chain
  • Basic understanding of tender and proposal processes
  • Basic understanding of legal implications and requirements regarding service level agreements and service contracts
  • Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes
  • Basic understanding of documentary requirements during submission of proposals and tenders
  • Ability to communicate, both verbally and written, clearly and accurately in English
  • Ability to produce clear and concise written correspondence in the form of letters and emails
  • Ability to call on clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
  • Ability to successfully market all existing and new services to existing, new and potential clients/ customers
  • Ability to design (where applicable), implement and maintain stock and stock control systems
  • Ability to coordinate and oversee any new installations or amendments to existing installations at clients/ customers
  • Must have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customers
  • Ability to correctly complete credit/ vendor applications and do invoice reconciliations when required to resolve client/ customer complaints
  • Must have a valid driver's license
  • All other related duties







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